For Consular emergencies in the central province (Ar Riyadh):
HM Consul : H.M. Consul Keith Allen.
Vice Consul : Laura Bell
Tel: +966 (0) 1 488 0077
Fax:+966 (0) 1 481 0686
Email Consular Section

For Consular emergencies in the eastern province (AL Khobar):
Tel:- +966 (0) 3 882 5300
Fax:- +966 (0) 3 882 5384
Email The British Trade Office, Al Khobar

For Consular emergencies in the Western province (Jeddah):
Tel:- +966 (0) 2 622 5550
Fax:- +966 (0) 2 622 6249

Email The Consular and Registration Section, Jeddah

 

Complaints
If you are unhappy with the service you have received from the Embassy, or you feel that you have been treated inappropriately, you can make a written complaint.

 
Complaints should be addressed to:
 
H.M. Consul Keith Allen.
HM Consul
British Embassy
P.O. Box 94351
Riyadh 11693
Saudi Arabia
 
Or faxed to  00966 (0) 1 481 0686

 
In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible.
 
All complaints will be taken seriously and investigated. The Consul will decide the appropriate course of action and reply to the complainant.  If necessary, the Consul will refer the matter to the Deputy Head of Mission.
 
A reply to a written complaint should be dispatched within 20 days of receipt. Should the complainant raise further questions as a result of the reply, a subsequent response should be dispatched within 20 days of receipt.
 
If the complainant feels that their complaint has not been dealt with properly, they may write a further letter to the Ambassador.